Above all else, we are committed to the care and improvement of human life. In recognition of this commitment, we strive to deliver high quality, cost effective healthcare in the communities we serve. To accomplish this we would like to know what we are doing right or what needs improvement.

We depend on our patients and their families to keep us informed. If you have a complaint involving our surgery center and wish to speak to someone directly, please call during regular business hours and ask to speak to the Administrator at (904) 332-6774 or write to:

Coastal Surgery Center
Attn: Director of Nursing
4147 Southpoint Dr E
Jacksonville, FL, 32216

Filing a complaint will not adversely affect your care or access to care. If you have a complaint against this facility, you may directly contact:

Agency for Healthcare Administration
Complaint Administration Unit
2727 Mahan Drive, Bldg. 1
Tallahassee, FL 32308
(888) 419-3456

If you have a complaint against a health care professional, you may contact:

Florida Department of Health
Consumer Services Unit
4052 Bald Cypress Way, Bin C75
Tallahassee, FL 32399-3260
(850) 245-4339

All Medicare beneficiaries may also file a complaint or grievance with the Medicare Beneficiary Ombudsman. Call (800) 633-4227 or visit the webpage at

Coastal Surgery Center is accredited by the following organization; you may also contact them directly with any concerns/complaints:

The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oak Brook, IL 60181
(630) 792-5800
(630) 792-5636